How should a funeral service provider disclose their service rates in Tennessee?

In Tennessee, funeral service providers are required to disclose their service rates to consumers in a manner that is clear and accessible. The correct approach is to provide a General Price List (GPL) to consumers. This is aligned with federal regulations under the Funeral Rule, which mandates that prices must be made available to consumers prior to the arrangement conference.

The General Price List must include all applicable charges for services and merchandise, allowing consumers to make informed decisions about their options based on transparent pricing. By providing a GPL, funeral service providers ensure that consumers can easily compare prices and understand the costs associated with various services they may require, fostering transparency and trust.

While an oral presentation or displaying prices on a website can be useful supplementary methods of communication, they do not fulfill the comprehensive disclosure requirement that the GPL represents. Publishing in a local newspaper may reach some consumers but is not a practical method for ensuring that all customers receive complete and accurate pricing information during a sensitive time when they may need to make quick decisions. The use of a General Price List is a standard practice that adheres to regulatory expectations and best serves consumer interests.